IT Support Engineer

Here at Thorn SDS, we have exciting opportunities for IT Support Engineers (Levels 1-4) to join our dynamic team in multiple locations. With opportunities across multiple levels, you'll thrive in a secure and supportive environment!

IT Support Engineers
Based in Corsham, Lincolnshire, Cambridgeshire, Hereford or Farnborough

• Full time, permanent
• £25,000 - £70,000 dependent on experience and level
• Excellent benefits package

Please Note: Applicants must be authorised to work in the UK

Thorn SDS is a niche Managed Service Provider based in Alton, Hampshire, specialising in supporting organisations and professionals within the Space, Defence, and Security sectors. With over 20 years of expertise, we deliver end-to-end technical, engineering, and management support to ensure seamless operations for our clients.

In the UK, we collaborate with the Ministry of Defence and Defence Prime partners, providing Capability Integration, Intelligent Systems, and C4ISTAR expertise. Internationally, we support ESA, EUMETSAT, and other space organisations with engineering and mission-critical services.

The Role

We are recruiting IT Support Engineers to join our team in supporting vital defence projects across the UK. These hands-on roles span SFIA Levels 1 to 4, providing the opportunity to work on Windows-based systems, legacy server environments, and cloud infrastructure transitions.

Key Responsibilities:

• Provide IT support for Windows-based systems, ensuring optimal performance.
• Manage and troubleshoot legacy server environments.
• Support transitions to cloud-based infrastructure.
• Resolve technical incidents and service requests at Levels 1–4.
• Monitor system performance and implement updates.
• Ensure compliance with defence security protocols.
• Collaborate with teams to integrate cloud services with existing systems.
• Document procedures to enhance knowledge sharing.
• Participate in a 24/7 on-call rota for operational support.

Benefits

At Thorn SDS, we value our employees and offer a supportive environment for professional growth. Benefits include:

• Supported training and development opportunities.
• 25 days of annual leave plus Bank Holidays.
• Cycle to Work Scheme.
• Employee Wellbeing Scheme.
• Employer pension contributions.
• Personal development opportunities.

The Ideal Candidate

You are a proactive, security-cleared IT professional with experience in secure and regulated environments. About you:

• High-level Vetting Clearance.
• Proven IT support experience in defence or government sectors.
• Strong expertise in Dell hardware and Windows operating systems.
• Hands-on experience with legacy servers and troubleshooting.
• Familiarity with virtualisation technologies (e.g., VMware, Hyper-V).
• Knowledge of cybersecurity best practices in secure environments.
• Excellent communication and problem-solving skills.
• Certifications such as Microsoft Certified: Azure Administrator, CompTIA Security+, or Dell Technologies (desirable).
• Experience transitioning legacy systems to cloud infrastructures (desirable).

Join us to make a real difference in defence and security projects while advancing your IT career.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include IT Technician, IT Engineer, Infrastructure Engineer, Cloud Engineer, Network Technician, Systems Administrator, Cybersecurity Analyst, Technical Support Engineer, Field IT Engineer, and Cloud Support Specialist.